Terms and Conditions

Welcome to Strada via Shad. By using our services, you agree to the following Terms and Conditions. Please read them carefully.

These Terms and Conditions govern the use of services provided by Strada via Shad. By booking with us, you agree to these terms.

We offer private tours, airport transfers, pet transfers, driver-only services, wedding transportation, and more, as detailed on our website. Customisable packages are available upon request. Specific exclusions or limitations may apply.

• Payment Methods: Bank transfer, Card payments (in person) or cash.
• Deposits: A 20% deposit may be required upfront.
• Invoicing: Most clients will be invoiced after service completion.
• Cancellation Fees: A 25% cancellation fee applies for cancellations made within 24 hours of the journey start time.

• Clients must provide:
  • Pick-up/drop-off locations.
  • Passenger numbers.
  • Luggage details.
• Pet Transfers:
  • Clients must provide cages for birds, cats, and certain dogs.
  • A valet charge of £100 applies for any mess caused by pets.
  • Any vehicle damage will be charged at full repair cost.

• Traffic Delays: We are not responsible for delays caused by traffic or unforeseen circumstances.
• Company Cancellations: If we cannot complete your journey due to emergencies or vehicle breakdowns, a full refund will be issued or alternative transport arranged.
• Client Property: We do not accept responsibility for the loss or damage of personal property.
• Vehicle Misuse: Any misuse resulting in damage will incur full repair costs.

• Client Cancellations: A 25% cancellation fee applies for cancellations within 24 hours of the journey start time.
• Company Cancellations: Full refunds will be issued for cancellations caused by emergencies or breakdowns. No refunds will be given for delays caused by traffic.

• We hold public liability insurance of £5 million.
• Clients are responsible for insuring their belongings separately.

• We are ICO registered and comply with GDPR.
• Your data will only be used for booking purposes and will not be shared with third parties without consent unless required by law.

These terms are governed by the laws of England and Wales, and any disputes will fall under UK jurisdiction.

• In the event of a dispute, mediation will be the first step.
• Unresolved issues may be taken to small claims court.

• Tours: Additional costs for parking, tolls, and accommodations will be charged separately.
• Pet Transfers: Specific conditions regarding pet cages, mess, and damage apply.
• Driver-Only Service: Clients must ensure their vehicle is insured, roadworthy, and clean for use.

We may update these Terms and Conditions from time to time. The latest version will apply to all bookings from the date of publication or update.