Terms & Conditions for Strada via Shad

Terms & Conditions

Last Updated: 15/12/2025
These Terms & Conditions govern your relationship with Strada via Shad Ltd (“we”, “us”, “our”). By booking or using any of our services, you agree to these terms.

1. Definitions

In these Terms and Conditions:

  • “Client” means the person or organisation booking the service.

  • “Service” means any chauffeur, airport transfer, private hire, tour, wedding, driver-only or other transport arranged by us.

  • “Booking” means the contract between the Client and Strada via Shad.

2. Formation of Contract

A contract is formed when:

  1. We issue a written booking confirmation (email/text), AND

  2. The Client pays any required deposit.

Until confirmation, any quote is an offer, not a contract.

3. Services Provided

We provide chauffeur and private hire services across the UK, including:

  • Airport transfers

  • Corporate travel

  • Wedding chauffeur

  • Private tours

  • Driver-only services

  • And other bespoke journeys

Services offered are subject to vehicle and chauffeur availability.

4. Payment

4.1 Deposit: A non-refundable deposit of  20% may be required to secure your booking.
4.2 Balance: The full remaining balance is due at least one day before travel, or as agreed in writing.
4.3 Methods: We accept bank transfers, card payments, cash (where agreed), or any method specified in your confirmation.
4.4 Late Payments: Late payments may incur interest, cancellation, or refusal of service.

5. Cancellations & Refunds

5.1 Client Cancellations:

  • Cancellations made more than 48 hours before departure: deposit retained, balance refunded.

  • Cancellations within 48 hours: 100% retained.

5.2 Company Cancellations:

  • We may cancel due to weather, mechanical failure, chauffeur illness, or other reasons.

  • If we cancel, you will receive a full refund or alternative services.

6. Client Responsibilities

Clients must provide accurate information:

  • Pickup and drop-off locations

  • Passenger numbers

  • Luggage details

  • Special requirements (e.g., pets, accessibility)

Failure to provide accurate details may incur extra charges.

7. Waiting Time & Variations

7.1 Waiting time beyond [e.g., 15 minutes] is chargeable at our standard hourly rate.
7.2 If a client requests additional stops, detours, or extended time, charges will apply based on our rates.

8. Liability & Delays

8.1 We aim to be punctual but cannot accept liability for delays due to traffic, weather, breakdowns, or circumstances beyond our control.
8.2 We are not liable for indirect or consequential losses, except where required by law.

9. Passenger Property & Damage

9.1 Clients are responsible for personal belongings. Strada via Shad is not liable for loss or damage.
9.2 Clients must ensure passengers behave appropriately. Damage caused during service is chargeable.

10. Insurance

We hold appropriate public liability and vehicle insurance. Clients are responsible for insuring any personal property.

11. Data Protection

We comply with UK GDPR/data protection requirements. Your personal data is used only for booking and service administration.

12. Force Majeure

We are not liable for failure to perform where such failure is due to events beyond our reasonable control, including strikes, weather, accidents, pandemics, government action, or other emergencies.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Changes to Terms

We may update these Terms at any time. The latest version is published on our website and applies to all bookings made after publication.

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